Phone Orders

We love speaking with our customers and we are happy to answer your call to offer advice, answer questions, and even walk you through placing your order online.  We can direct you to the products you are looking for, explain how to add them to your cart, and even walk you through checkout or setting up your account.  This type of service is always free.  

However, if you choose to have us place the order over the phone for you, then an additional fee will be charged.  The reason for this is a little counterintuitive (why would we charge someone more to spend money with us?), but it really just comes down to how the order is processed.  

Essentially, when your order is placed online our software does all the work to process the order and it automatically goes into our fulfillment process. Unfortunately, this is not the case for orders placed over the phone. When placing an order over the phone all order processing is handled manually by a member of our staff.  Therefore, if you prefer to place your order over the phone a fee of at least $5.95 and up to $10.95 will be charged to cover the costs of the additional work that is required to process your order.  It also serves as a deterrent to placing orders over the phone, which means that we don't need a phone bank full of employees dedicated to taking orders, which in turn lowers our overhead and allows us to charge you less for the products you desire.  

It is often mentioned that security of personal information is one of the main reasons for placing orders via the phone. We at MyFreedomSmokes.com certainly understand the fear of allowing your personal information to get into the wrong hands and have taken every feasible step possible to prevent this from occurring. You can rest assured that all portions of our site in which personal information is entered is properly secured and encrypted for your protection. Also, when placing the order over the phone your payment information is still relayed through the same online gateway to our credit card processor meaning the transaction is no more secure than if you had placed it yourself online.

In order to keep our orders processing and shipping on schedule phone orders cannot be placed on Mondays and may not be available during some periods Tuesday - Friday.  If you are unable to reach someone to place an order when you call, please leave a message with a time that is convenient for you so that we can call you back and make sure you are taken care of properly.