Shipping:

All orders are shipped via USPS Priority Mail, USPS Express Mail, or FedEx. All orders are shipped as quickly as possible, and most ship the same day. Please note, E-Liquid is hand mixed per order, and may take slightly longer. Standard USPS Priority Mail Shipping is a flat rate of $5.95 per order. We reserve the right to use the carrier of our choice without the notice or consent of the buyer. We do not guarantee shipping times or dates. Any shipping inquiries may be directed via our toll free number 1-704-545-7175 or via email at chris@myfreedomsmokes.com

Express and Overnight Shipping:

We understand that our customers need products from us as quickly as we can get them to them. In order to accommodate any customer in need of such hurried assistance, we offer USPS Express Mail and FedEx Standard Overnight Shipping. USPS Express Mail is available at a rate of $24.95 per order and arrives in 1-2 business days. In most cases choosing this shipping option will cause the order to arrive overnight, but this cannot be guaranteed by us or the United States Postal Service, especially for rural or remote areas.  FedEx Standard Overnight Shipping is available at a rate of $41.95 per order and will arrive overnight, excluding Saturdays.  Extra charges may apply in some circumstances depending on the weight of the package and the location of the shipping address.  We will contact the buyer directly if this is the case.  Orders utilizing Express or Overnight shipping are processed with high priority to ensure your order is received as quickly as possible. Express and Overnight orders placed after 2pm EST will be shipped the next business day. These shipping options only apply to domestic orders. 

International orders:

We have temporarily suspended international shipping.  If and when it becomes available again, this section will be updated.

International Shipment Liabilities.
Freedom Smokes Inc. assumes no liability for international shipments. Purchaser assumes total liability for shipments confiscated or delayed by custom and is responsible for any duties imposed on shipments or orders.

All international shipping rates are based on a flat-rate fee of $29.00. This is for shipping weights up to 3 pounds.  Larger orders may require additional charges.

Tracking orders:

Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 24 hours. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well.

Returns Authorization Process (RA Process):

All E-Liquid orders are custom filled during the order fulfillment process.  Therefore, once your E-Liquid order has been filled, the purchase is complete and cannot be refunded. 

If you are not pleased with your product, or if your product is found to have arrived defective, you may be able to return it for an exchange. Items that show signs of wear or heavy use may not be returned. Sale or discounted items may not be returned unless Dead On Arrival (DOA) and customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange.

• Shipping charges are not refunded.
• Returns are handled on a case-by-case basis, but generally returns may be issued within 7 days of receiving the order.
• Returns are subject to a 20% restocking fee. 
• Certain restrictions apply.

RA Process Procedures:

Log into existing account
Click on Completed Orders
Click on Return Autorization
Wait for RMA approval email from My Freedom Smokes (which will contain your RMA Number)
Fill out all information and give reason for return (*Include a copy of the RMA Number*)
BEFORE MAILING PACKAGE WRITE THE RMA NUMBER ON OUTSIDE OF THE PACKAGE

Start Returns Process: Login To Account