Policies

Shipping:
All orders are shipped via USPS Priority Shipping. All orders are shipped as quickly as possible, most ship same day. Please note, smoke juice is hand mixed per order, and may take slightly longer. Shipping is a flat rate of $5.95 per order. We reserve the right to use the carrier of our choice without notice or consent to the buyer. We do not guarantee shipping times or dates. Any shipping inquiries may be directed via our toll free number 866-642-6669 or via email at customerservice@myfreedomsmokes.com

Overnight Orders:
We understand that our customers need products from us as quickly as we can get them to them. In order to accommodate any customer in need of such hurried assistance, we offer an Overnight Order option to enable our customers to receive their order as quickly as possible. Overnight Orders are available at a rate of $19.00, plus any applicable shipping fees. These orders utilize overnight shipping with high priority processing to ensure your order is received as quickly as possible; in most cases the next day after the order has been shipped. Most Overnight Orders placed before 3pm EST will be shipped the same day. To utilize the Overnight Order option, select the "Overnight Order" option at the top of the checkout screen. Please note - the Overnight order option will charge $19.00 to the order in addition to the standard shipping rate of $5.95 (if applicable). This is not an error. Most Overnight Orders will total $24.95 total for shipping and handling. Overnight Orders are shipped via USPS Overnight service, and is not guaranteed by us or the USPS to arrive the next day, particularly to some rural areas. Please contact your local post office for more information.

International orders:
Due to legal restrictions, we are unable to accept international orders.

Tracking orders:
Orders are processed and shipped Mondays through Saturdays with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 48 hours of shipment, most within 24 hours. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well.

Returns:
If you are not pleased with your product, or if your product is found to have arrived defective, you may be able to return it for a refund or exchange. Items that show signs of wear or heavy use may not be returned. Shipping charges are not refunded. Returns are handled on a case-by-case basis, but generally returns may be issued within 7 days of receiving the order. Certain restrictions apply. To initiate a return, please call us at 866-642-6669 or email us at customerservice@myfreedomsmokes.com

Any questions regarding shipping, returns, refunds, or any of our other policies may always be directed to us via telephone (866-642-6669) or email customerservice@myfreedomsmokes.com at any time.