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FAQs
The easiest way to do this is to wash out your tank with warm water, dry it completely and put a new Replacement Head inside the tank.
If you do not have an extra replacement head or use a system that does not take replacement heads (like the CE4 Clearomizers), then we reccomend either vaping all the liquid in the tank or dumping it out, then adding your new liquid to it. The downside to that will be that your flavors will be a little mixed. This usually isn't too big of an issue if you are using a fruit flavor then moving to another fruit flavor; but if you are going from a menthol to something sweet, it might be a little off putting.
First, make sure that your battery is on; you can turn the battery on and off by clicking the button 5 times very fast, the light will flash telling you that it is turned on or off.
If you are sure the battery is on but it is not firing your tank, try using a different tank if you have one. Chances are that it’s a bad replacement head and it does not want to work with your battery.
One last thing for you to try is raising the center post of the battery; this is a common issue with an older battery. The pin inside your battery can be pushed down over time and you can lift it using a small flathead screwdriver. Here’s a quick video on how to fix that issue.
If you are still having issues, please email us at support@myfreedomsmokes.com and include your order number so we can personally assist you.
This can happen a few different ways. One, the replacement heads was not screwed into the base properly causing it to now leak, the coil is burnt out and needs to be replaced, or you got some liquid in the airflow tube when you were filling it up.
First off, completely clean the tank and let it dry. Then put a new replacement head in the tank if you have one and make sure it is screwed on tightly, refill the tank and make sure you don't get any in the center airflow tube. When you fill it for the 1st time with a new head, you need to make sure you give it 5-10min to let that liquid absorb into the head. If you try to use it before then, you run the risk of a dry hit or the replacement head dying too quickly.
If you are still having issues, please email us at support@myfreedomsmokes.com along with you order number so we can better assist you.
You might need to change your replacement head. Your replacement head should last you about 2 weeks before having to change it, but sometimes it will go before then.
Make sure that when you put the new head in, that you wait about 5-10 minutes after filling it before you use it. If you do not give the head enough time to soak up the liquid, it will taste burnt and will shorten the life of your replacement head.
Normal eGo style eCigs can be turned ON and OFF by clicking the firing button 5 times very quickly. The button will flash when you turn the device ON and OFF.
We recommend a hot water bath. Wash it with some hot water and allow it time to fully dry out before refilling it with your favorite eLiquid.
We recommend about every 2 weeks or when your liquid starts tasting “off”. You can find the replacement heads for your tank by visiting THIS LINK.
It could be that you have the wrong charger for your battery, the battery is completely dead and it’s time for a new one, or the center pin is pushed down too far and it is no longer making a connection. Here is a quick video on how to fix a center pin issue.
If that still does not help, feel free to email us at support@myfreedomsmokes.com along with your order number for that battery to see what we can do for you.
Over time, atomizers may become dirty or clogged due to the flavorings added to E-Liquids accumulating inside of the atomizer as the liquids are vaporized. Some flavors may be more problematic in this area than others due to the varying ingredients in different flavors, but as a general rule of thumb darker color E-Liquids tend to dirty or clog atomizers more quickly than lighter color E-Liquids, though this is not always the case.
As an atomizer becomes dirty or clogged, there are several tell-tale signs that let you know that your atomizer may need cleaning:
- Vapor production has drastically reduced compared to when atomizer was new
- Vapor production has stopped completely
- It has become very hard or difficult to draw air through the device
- There is a burnt/harsh taste when using the device
If any of the above occurs it is recommended that you clean the atomizer before using any further. By doing so, you may be able to extend the life of your atomizer and improve or restore performance.
There are many methods for cleaning, some more successful than others. “Blowing out” the atomizer is usually the first recommendation and can fix many issues on the fly. As mentioned above as a fix for a flooded atomizer, simply remove the atomizer from the battery and cartridge, place your lips on the cartridge end of the atomizer and blow firmly to push the excess liquid or gunk onto a paper towel from the threaded end. However, if this does not fix the problem try one of the following methods:
Hot Water Rinse – This method works sometimes to fix minor problems
- Run under VERY hot water
- "Blow out” atomizer to remove excess water
- Set upright and allow to dry for 24 hours
Soaking/Baths – Most recommended and common method, will fix many problems, but takes time.
- Soak in water for at least 30-60 mins
- "Blow out” atomizer to remove excess water
- Soak in water a 2nd time for at least 2-3 hours
- "Blow out” atomizer to remove excess water
- Set upright and allow to dry for 24 hours
The Plunger – Much faster cleaning method, will fix many problems. *Requires The Plunger Kit from MyFreedomSmokes.com
- Attach plunger fitting to syringe.
- Attach atomizer to other end of fitting
- Place cartridge end of atomizer under hot water and pull water through atomizer
- Push and pull water back and forth through cartomizer several times until fully cleaned
- Remove from water and blow air back and forth though cartomizer several times to remove excess water
- Unattach atomizer and set upright to dry for 6-8 hours
As vapers we are often excited to receive new e-cig hardware and want to use it right away. However, if the proper steps are not taken to prime the new equipment it can result in poor performance, a burnt wick, and a shortened life span for atomizers or cartomizers. To avoid these problems it is very important to make sure the atomizer is properly primed. We recommend the following procedure:
- Fill the clearomizer with E-Liquid, making sure to avoid getting any in the center tube.
- Without the battery connected, put the base of the clearomizer back on the tank.
- Wait about 5-10 for the eLiquid to absorb into the coil head.
- Connect the tank to the battery and enjoy!